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Terms & Conditions

Terms & Conditions

Information

The ECT Act states that when goods or services are offered by way of certain electronic transaction, the seller thereof must make certain information about it available to customers on websites where the goods or services are offered.

Full Name: ohmyrat.com, a division of CAMPACTI (PTY) LTD, registered in South Africa, registration number 2013/041985/07

Main Business: Online Retailer

Physical Address: 21 Taaibos Street, Noordwyk, Midrand, Gauteng, South Africa 1687

Office Bearers: Cheryl Mellis (Director)

Webmaster: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: http://www.ohmyrat.com

e-mail Address: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Acceptance of Terms & Conditions

By accessing and / or using this website, you agree to be bound by the terms and conditions. OhMyRat! reserves the right to change these terms and conditions as the need arises. New terms and conditions replace and supersede previous terms and conditions.

 

Username & Password

Before making any purchases on OhMyRat! you will be asked to set up your OhMyRat! profile, which includes a user name (email address) and password. It is your responsibility to not disclose this information to a third party. Should you believe your information to be compromised, please contact us immediately.

 

Disclaimer

Guarantees & Liabilities

OhMyRat! And the owners and employees of OhMyRat! will not be liable for any damages, loss or liability arising from the use or inability to use this website and the products and contents supplied, listed or referred to on the website. Information, ideas and opinions expressed on this website should not be considered as professional advice. When in doubt or concerned about your pet’s health, please consult a medical practitioner. Should a specific product have a warranty or guarantee, this contract will be between the customer and the company, and not the customer and OhMyRat!

 

Please note that the owners and employees of OhMyRat do not necessarily recommend products listed! While we aim to provide quality products, as well as much information as we can about the products, the manufacturers and suppliers themselves most often provide this information.

 

The use of any product bought from this Website is at the purchaser's risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

 

Even though the owners and employees at OhMyRat! Endeavor to use the safest materials in the product range; it is very important that the purchaser check the product on a daily basis for wear and tear.

 

Material patterns might differ due to availability. OhMyRat! will keep the purchaser updated as to current stock levels and upload any changes as and when possible.

 

OhMyRat! recommends that the purchaser purchase the stainless steel chains designed for hanging hammocks and cubes. Should the purchaser use any other method, the onus will be on the purchaser to check the product regularly for safety reasons.

 

Restrictions on Sales

Placing an item in the shopping basket without completing the purchase cycle does not constitute an order or an agreement of sale between the purchaser and OhMyRat! Should an item not be available from the supplier, OhMyRat! reserves the right to remove the order from the shopping basket. The purchaser will be notified of the removal of the product and all reasonable effort will be made to suggest alternative products. OhMyRat! reserves the right to change content and remove or add products as the need arises. While all reasonable effort is made to keep only available products listed, we rely on our suppliers to provide us with up to date information on their product range and materials. Should a product no longer be available from the suppliers, we will inform you of this and suggest an alternative product, which will fulfill your needs and your pet’s needs. Should this product be more expensive than the desired product, and if the purchaser wishes to purchase the new product, the purchaser will need to pay in the additional amount should this product be purchased.

 

Agreement of Sale

The agreement of sale between the purchaser and OhMyRat! comes into being upon completion of the purchase cycle on the website/ when an invoice is issued via e-mail.

 

Delivery of Orders

Orders will only be shipped when:

  • A credit card authorization is received from the issuing bank 
  • OhMyRat receives a deposit via an electronic transfer and reflects in OhMyRat! bank statement 
  • OhMyRat receives a direct deposit! 

 

 OhMyRat! reserves the right to refuse / not execute an order in part or in whole should circumstances arise. The purchaser will be refunded any monies already paid. OhMyRat! can only accept transactions conducted in South African Rands and can only deliver products to premises within the Republic of South Africa, unless agreed upon prior to order. Since OhMyRat! is not VAT registered yet, the cost of products do not contain VAT.

 

Cooling-off Period

You are entitled to cancel any transaction for the supply of goods within 7 days of receipt of the goods. 

The products will need to be returned in their original packaging and in exactly the same condition as they were received.  You will be refunded for the cost of the products but not the delivery cost.   You will also be responsible for the cost of returning the products.  You will be refunded the purchase price within 15 days of the date of cancellation of the contract.

 

Code of Conduct/ Privacy/ Laws

The OhMyRat! website is controlled and operated in South Africa and is thus governed by South African laws. OhMyRat! will take all reasonable steps to protect the personal information of all customers to the website. Personal information is defined under the Promotion of Access to Information Act 2 of 2000 (PAIA) which is available from http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

 

Changes to Agreements 

Changing of content 

OhMyRat! reserves the right to change content and remove or add products as the need arises. While all reasonable effort is made to keep only available products listed, we rely on our suppliers to provide us with up to date information on their product range. Should a product no longer be available from the suppliers, we will inform you of this and suggest an alternative product, which will fulfill your and your pet’s needs. Should this product be more expensive than the desired product, and if the customer wishes to purchase the new product, the purchaser will be need to pay in the additional amount should this product be purchased.

 

General

Trademarks

 

All trademarks marketed are acknowledged and are the property of their respective owners.

 

Copyrights 

Please note that we have specifically received permission from various suppliers to use photographs and descriptions of their products. This permission does not extend to third parties taking images and information from our website. Further to this, photographs of products that OhMyRat! has taken belong to OhMyRat! and cannot be copied from our website without express permission. 

 

Please note that content is copy written or sourced by OhMyRat! is intellectual capital and belongs to OhMyRat!. 

 

Terms and Conditions Apply

© 2013 OhMyRat! All Rights Reserved

 

Records of Transactions

OhMyRat! will hold a record of your transactions for a period of 30 days. Should you wish to access your transaction history, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will email you the transaction record.

 

Privacy Policy

OhMyRat! will electronically collect, store and use personal information of its customers. When providing this information to OhMyRat! you are guaranteeing that this information is complete and accurate. This information is provided voluntarily by the user or collected via cookies. Under no circumstances, unless required by law, will OhMyRat! sell or hand over this information to unauthorized third parties. We may disclose personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as required by law. 

 

The information obtained above will be used to: 

- Verify the identity of the purchaser.

- Notify the customer of the status of their order and delivery thereof. 

- Notify the customer of competitions and special offers, via e-mail if requested

- Purchasing habits, results of polls or surveys etc. may be used to enhance the user experience of the site. 

Only the necessary information, that is the delivery address and/or contact phone number will be made known to third parties delivering the product.

 

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that are carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (PC or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

 

Refund Policy 

OhMyRat! will only refund products up to 14 days after delivery in the event that:

 

The product has suffered proven damage during shipping.

There is a manufacturing defect with the product.

 

OhMyRat! will not refund products that do not fit your animal / suit its tastes. Make sure of the correct size of each product BEFORE you order. 

 

OhMyRat! will not refund products that have been chewed or damaged by your pet or that show signs of wear and tear. 

 

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orders over R250

Refer to the T&C's in the Delivery Details.

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