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FAQ's

 

 

How do your sizes work?

 This is an approximate guide to help you choose the best size for your needs;

  • Small is ideal for mice, hamsters, dwarf hamsters and babies
  • Large is ideal for rats, guinea pigs, gerbils and similarly sized pets

Do you accept returns?

In the unlikely event of you been dissatisfied with your purchase we do offer a 14-day full money back return, provided the item is returned to us in its original condition.

All of our products are homemade with love, however should you receive an inferior product, we will gladly exchange the item or offer your money back upon proof of return of the faulty product.

How long will an item last?

Animals can be very unpredictable in their behaviour and therefore we are unable to give you an accurate answer. Some pets will have the tendency to nest more than others, and wear & tear on items purchased will mostly be dependent upon their individual personalities. We do take the utmost care in the construction of our products in order to make them as robust as possible. Should items be showing wear & tear that could lead to your pet getting hurt, we do advise either removing and/or replacing the item.

What materials do you use?

Unless otherwise specified, the majority of our range is made up of fleece. The other materials used, such as flannel, tracksuit polyester and faux fur, as with fleece do not create strings when chewed - making it less of a strangling hazard for your pet. Bull Denim, cotton and vesting are used for some items and even though the materials chosen are strong , we do request that you check all items regardless on a daily basis for signs of wear & tear.

Am I able to sell my product range through you?

Should you make your own products and you would like to sell them through OhMyRat! please feel free to send us an e-mail at   This email address is being protected from spambots. You need JavaScript enabled to view it.  detailing your range and prices and we will gladly discuss it further with you.

Do you make custom orders?

Should you require a specific size or item that we do not currently have listed, please send us an e-mail to   This email address is being protected from spambots. You need JavaScript enabled to view it.  with your request. We will get back to you regarding costings, timeline and any other questions we may have.

How do I hang up my hammock or cube?

We do have chain sets that have specifically been designed to hang up the hammocks and cubes. These chains are not included in your purchase, however can be bought separately. In the event that you do not wish to purchase the chain set, paper clips or something of similar nature should suffice, provided it is checked regularly for safety reasons.

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